Vegastars1.co.com is committed to processing withdrawals promptly and transparently. All withdrawal requests are subject to the verification requirements and conditions outlined in this Policy, as well as the general Terms and Conditions of the Casino.
1.2 Before submitting a withdrawal request, players must ensure that their account has been fully verified through the KYC process. Withdrawals will not be processed for unverified accounts.
1.3 The deposit amount must be wagered at least once before a withdrawal can be requested. This requirement applies to all real-money deposits, regardless of whether a bonus has been claimed.
1.4 All funds in your Main Balance (deposits and verified winnings, free of any active wagering requirements) are eligible for withdrawal at any time.
2.1 Before your first withdrawal can be processed, and at any point thereafter at our discretion, you will be required to submit identity and payment verification documents. The following are required:
All documents must be valid, clearly legible, and issued in the name registered to your account.
2.2 If the required documentation is not received within two (2) weeks of a withdrawal request, the Casino reserves the right to lock the account until verification is successfully completed.
2.3 The Casino may contact you by phone at the number registered to your account as part of the verification process. This may be required at our sole discretion.
2.4 Additional documentation may be requested at any time, including but not limited to source of funds verification, enhanced due diligence questionnaires, or additional identity checks.
3.1 Withdrawals can be made using the same method(s) used for deposits wherever possible. The available withdrawal methods are displayed in your account dashboard.
3.2 Supported withdrawal methods may include the following, subject to the Casino's current payment provider integrations:
The availability of specific methods may vary depending on your country of residence and the payment providers currently supported.
3.3 The Casino reserves the right to change or limit available withdrawal methods at any time, including for regulatory, fraud prevention, or operational reasons.
Withdrawal requests are reviewed and processed according to the timeframes below. Processing begins only after KYC verification has been successfully completed.
E-wallets such as Skrill and Neteller, as well as cryptocurrency withdrawals, are typically processed instantly or within 24 hours. Credit and debit card withdrawals take between 1 and 5 business days, while bank transfers may require between 3 and 7 business days to complete.
The Casino aims to process all verified withdrawal requests within 24 hours. Any delays beyond this timeframe will be communicated to the player via email. Processing times may vary depending on your payment provider and any additional verification steps required.
5.1 Minimum and maximum withdrawal amounts vary by payment method and are displayed at the point of requesting a withdrawal within your account dashboard.
5.2 The Casino reserves the right to split large withdrawal amounts into multiple instalments for operational or risk management reasons. Players will be informed of this in advance.
5.3 Winnings derived from bonus funds are subject to the withdrawal limits and wagering requirements set out in the Bonus Terms. The maximum cashout from a bonus may be capped as specified in the relevant promotion.
6.1 Vegastars1.co.com does not ordinarily charge withdrawal fees; however, some payment providers may apply their own transaction fees. The Casino reserves the right to pass such fees on to the player.
6.2 The Casino is not a financial institution and does not offer currency conversion or exchange services. Withdrawals are processed in the currency of your account, and any currency conversion is handled by the payment provider at their applicable rates.
6.3 Your account balance does not accrue interest at any time.
7.1 In certain circumstances, the Casino reserves the right to delay, suspend, or refuse a withdrawal request. This may occur in the following situations:
7.2 In any case where a withdrawal is suspended, the Casino will contact the player via email to explain the reason and request any additional documentation required.
7.3 The Casino reserves the right to block and report to regulatory or law enforcement authorities any funds considered suspicious or potentially derived from illegal activity.
8.1 If you wish to close your account, any remaining real-money balance will be returned to you via your preferred withdrawal method, subject to KYC verification and compliance checks.
8.2 For players who have chosen permanent self-exclusion, any remaining eligible balance will be remitted in accordance with responsible gaming procedures.
For questions or assistance regarding your withdrawal, please contact our support team:
Email: [email protected]
Live Chat: Available 24/7 on vegastars1.co.com