Vegastars1.co.com is committed to providing a safe, fair, and responsible gaming environment for all players. Our number one priority is the well-being of our customers. We firmly believe that gambling should remain an enjoyable form of entertainment, not a source of financial or emotional distress.
We invest in education, prevention tools, and support resources to help our players make informed decisions about their gambling activity and to assist those who may be experiencing difficulties.
To use the services of vegastars1.co.com, all of the following conditions must be met:
If we have reasonable grounds to suspect that a player is under the legal gambling age, the account will be immediately suspended pending verification, and any winnings may be voided.
Problem gambling goes beyond financial loss. It can affect a player's mental health, relationships, work performance, and overall quality of life. Recognising the signs early is essential to getting the right support.
Signs of problem gambling may include:
If you recognise any of these signs in yourself or someone you care about, we encourage you to use the tools available on vegastars1.co.com or reach out to a professional support service.
Vegastars1.co.com provides a range of tools to help you maintain control over your gambling activity. All tools can be accessed directly within your player account under the Responsible Gaming section.
Set a daily, weekly, or monthly cap on the amount you can deposit into your account. You can lower your limit at any time and it will take effect immediately. Increasing or removing a deposit limit is subject to a 24-hour cooling-off period.
Choose the maximum amount you are willing to lose over a defined time period (daily, weekly, or monthly). This is a net loss limit; profits generated during the period do not offset your loss total. Unsettled bets count toward the limit. Reductions apply immediately; increases take effect after a 24-hour cooling-off period.
Set a maximum bet amount per round, spin, or hand to control the intensity of your play. Reductions apply immediately; increases require a 24-hour cooling-off period.
Limit the amount of time you spend gambling in a single session. Once your session limit is reached, you will be automatically logged out. A notification will be provided when your session is approaching its limit.
Enable periodic reminders during your gaming session that display how long you have been playing and a summary of your session activity. This tool helps you stay aware of time spent gambling.
If you need a short break, you can set a temporary account suspension of between 24 hours and 6 weeks. During this time, you will not be able to log in, deposit, or place bets. You will be able to withdraw any remaining real-money balance. The cool-off period cannot be cancelled before the selected timeframe expires.
If you feel that you need a longer or indefinite break from gambling, you may request self-exclusion for a defined period (e.g. 6 months, 1 year, 5 years) or permanently. During self-exclusion, your account will be suspended, you will be removed from all promotional communications, and any remaining balance will be handled in accordance with the type of exclusion selected. For exclusions of six (6) months or longer, reactivation requires a formal request and a mandatory 3-day cooling-off period. Permanent self-exclusion cannot be reversed.
To activate any of these tools or to request self-exclusion, contact our support team at [email protected] or use the options available directly in your account settings.
Vegastars1.co.com actively monitors player behaviour for indicators of problem gambling. Where we identify signs of potential harm, we may take proportionate action, which may include:
All such assessments and actions are recorded in accordance with our regulatory obligations.
6.1 We strongly recommend that all players take steps to prevent minors from accessing gambling websites on shared devices. Recommended parental control tools include:
These tools allow parents and guardians to restrict access to gambling and other age-restricted content across all devices in the household.
6.2 Any player found to be under the age of 18 will have their account immediately suspended and their winnings voided.
If you are concerned about your gambling or that of someone you know, the following organisations provide free, confidential support around the clock:
These organisations offer confidential advice, counselling, and practical support for players and their families.
We ask all players to keep the following principles in mind before and during every gaming session:
Gambling should always remain a form of entertainment. If you feel it is becoming anything more than that, please make use of the tools available in your account or reach out to our support team, we are here to help.
For responsible gaming assistance or to activate any of the tools described in this Policy, please contact:
Email: [email protected]
Live Chat: Available 24/7 on vegastars1.co.com